Return & Refund Policy

1. Returns

We accept returns within 7 days of delivery for eligible items. To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• You must provide proof of purchase

2. Non-Returnable Items

Certain items cannot be returned:

• Used or opened beauty products
• Personal care items
• Items marked as "Final Sale"

3. Return Process

To initiate a return:

1. Contact our customer service at returns@bloomev.shop within 7 days of delivery
2. Provide your order number and reason for return
3. We will provide return instructions
4. Package the item securely and ship it back to us

4. Refunds

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method
• Shipping costs are non-refundable

5. Exchanges

We currently only offer refunds, not direct exchanges. To exchange an item:

1. Return the original item following our return process
2. Place a new order for the desired item

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us immediately at support@bloomev.shop with photos of the product and packaging. We will arrange for a replacement or refund.